Help & Support

Welcome to the Lodestock help centre. If you can't find what you need below, email support@lodestock.com.

Ordering

How do I order? Add items to your basket and check out securely by card.
Do I need an account? No — guest checkout is available, but an account lets you track orders and reorder.

Our hardware is graded transparently. See the Grading guide for what each grade means.

We ship from our UK warehouse — see Shipping. Track your order under My account → Orders.

You have a 14-day right to cancel — see Returns. Every item carries a warranty shown on its product page — see Warranty.

We accept major debit and credit cards, plus Apple Pay and Google Pay, via Stripe. We never see or store your full card details.

Email support@lodestock.com or use our contact form. We aim to reply within one working day.