Need to send something back? Start here and we will give you an RMA number, the address and a printable slip.
Returns
Last updated: June 2026
Your 14-day right to cancel
Under the Consumer Contracts Regulations 2013, if you are a consumer buying online you may cancel your order for any reason within 14 days of receiving the goods. You then have a further 14 days to return them.
To cancel, start a return and we will give you an RMA number, the address and a printable slip. You can also email support@lodestock.com with your order number, or use our contact form, if you would rather. You may use this wording: "I hereby give notice that I cancel my contract of sale of the following goods: [order number]."
Returns periods on individual items
Many items also carry a longer returns window shown on the product page (for example 30 days). Where shown, that period applies in addition to your statutory rights. Some items may be marked non-returnable; this is shown on the product page and does not affect your rights for faulty goods.
Faulty or misdescribed goods
Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund.
How to return
- Contact us to start a return and we'll confirm the return address.
- Pack the item securely, ideally in its original packaging, with all included accessories.
- We recommend a tracked service and keeping proof of postage.
Please back up and remove your data before returning any device.
Refunds
Once we receive and inspect the item, we'll refund within 14 days to your original payment method. For cancellations under the 14-day right we refund the price of the goods and standard outbound delivery; you are responsible for the cost of returning the item unless it is faulty.